Effective Date: October 12, 2026
Last Updated: October 12, 2026

1. Who We Are

Prime Contact Solutions LLC (“Prime Contact Solutions,” “we,” “us,” or “our”) respects your privacy.

This Privacy Policy explains how we collect, use, disclose, and retain personal information when you visit https://primecontactsolutions.com (the “Website”), request information about vehicle or home protection options, or communicate with us by telephone, email, or text message.

Our contact details are:

Prime Contact Solutions LLC
300 Carnegie Center, Suite 150
Princeton, NJ 08540, United States
Email: moc.snoitulostcatnocemirp%40ofni
Phone: (609) 696-6112

This Policy covers our Website and our handling of related inquiries and communications. If you separately interact with a protection-plan provider or administrator, its own privacy policy will govern the information it collects and processes.

2. Personal Information We Collect

Information You Provide

When you request a quote, complete a contact form, or communicate with us, we collect the information you provide, which may include:

First and last name;

Email address;

Telephone number;

ZIP code;

Your interest in vehicle protection, home protection, or both;

The contents of your messages;

Information you provide during consultations or related communications.

If you subsequently provide details about your vehicle or home when discussing protection options with our team, we may use those details to respond to your request.

Please do not submit Social Security numbers, payment-card details, passwords, medical information, or other sensitive information through general Website forms or ordinary email or text messages.

Technical Information

Our Website and its service providers may process technical information generated when you use the Website, including:

IP address;

Browser type and device information;

Pages requested and referring pages;

Dates and times of visits;

Technical logs and information needed to operate, maintain, and secure the Website.

Cookies and similar technologies are described in Section 5.

3. How We Use Personal Information

We use personal information to:

Respond to inquiries and quote requests;

Discuss the vehicle or home protection options you requested;

Arrange and provide consultations;

Send messages relating to your inquiry, consultation, or requested follow-up;

Understand your stated protection interests;

Provide customer support;

Operate, maintain, and secure the Website and its forms;

Detect spam, fraud, misuse, and technical problems;

Maintain relevant records of inquiries and communications;

Comply with applicable legal obligations and protect legal rights.

Any promotional communications are subject to applicable requirements and your communication preferences.

Submitting a quote request does not itself purchase a protection plan.

4. How We Disclose Personal Information

Service Providers

We may disclose personal information to service providers that help us operate the Website and manage communications, including providers of:
Website hosting and maintenance;
Form processing;
Email and text-message delivery;
Information storage;
Customer-support tools.
The Website is built using Weblium. Information submitted through Website forms may be processed through Weblium and the integrations we configure to handle inquiries.
Service providers receive information needed to perform their services, subject to applicable contractual and legal requirements.

Protection-Plan Providers and Business Partners

We do not disclose your quote requests or contact information to protection-plan providers, administrators, brokers, or other business partners for referrals or their independent marketing purposes.

This does not prevent processing by the service providers described above, which support our Website and communications.

Legal and Safety Purposes

We may disclose personal information when reasonably necessary to:

Comply with applicable law, valid legal process, or a lawful government request;

Protect our rights or the rights of others;

Investigate fraud or misuse;

Address security concerns.

Business Transfers

Personal information may be disclosed in connection with a proposed or completed merger, acquisition, reorganization, or sale of business assets, subject to applicable law and appropriate confidentiality protections.

5. Cookies and Similar Technologies

Cookies are small files stored on your device. Similar technologies may store information in your browser or help a website recognize a device or session.

We use cookies and similar technologies necessary to support the operation and security of the Website. These technologies may help maintain sessions, support Website forms, remember privacy choices where available, and prevent misuse.

We do not currently use advertising pixels, remarketing tags, or cookies for cross-site behavioral advertising on the Website.

If we introduce optional analytics or advertising technologies, we will update this Policy to explain the information collected, the purposes of processing, the providers involved, and the choices available to visitors. We will obtain consent where required by applicable law.

Managing Cookies

You can generally manage or delete cookies through your browser settings. Blocking certain cookies may affect Website functionality, including the operation of forms.

Browser cookie settings do not necessarily control every type of tracking technology. Where additional privacy controls are required for technologies we introduce, we will make those controls available.

6. Sale, Sharing, and Targeted Advertising

We do not sell personal information.

We do not currently share personal information for cross-context behavioral advertising or process Website visitor information for targeted advertising.

We may advertise our services in the future. If advertising involves the collection or disclosure of personal information through tracking technologies, customer-audience tools, or similar methods, we will update this Policy before introducing those practices and implement applicable notice, consent, and opt-out requirements.

Privacy laws may define “sale,” “sharing,” and “targeted advertising” more broadly than their ordinary meanings. Our disclosures and privacy choices will reflect the actual practices we implement.

7. Telephone Calls, Text Messages, and Email

Consultations and Inquiry Follow-Up

When you request a consultation or quote and provide contact information, we use that information to respond to your request and discuss relevant vehicle or home protection options.

We may contact you by telephone, email, or text message, subject to applicable consent and communication requirements.

Text messages may relate to your inquiry, consultation arrangements, requested information, or follow-up communications. Message frequency varies depending on your request and our communications with you.

Message and data rates may apply according to your mobile service plan.

Your Communication Choices

You may ask us to stop telephone or text-message communications by:

Telling our representative during a call;

Replying to a text message with a clear request to stop further messages;

Emailing moc.snoitulostcatnocemirp%40ofni;

Calling (609) 696-6112.

We will honor withdrawal and opt-out requests as required by applicable law.

Mobile numbers and text-message consent information are not disclosed to third parties or affiliates for their independent marketing or promotional purposes. Service providers may process this information as necessary to deliver communications on our behalf.

Promotional Communications

If we send promotional emails, you may unsubscribe using the instructions provided in the email or by contacting us directly.

Any marketing text messages, automated marketing calls, or prerecorded marketing calls require any separate consent mandated by applicable law.

This Privacy Policy does not itself obtain consent for those communications, and submitting a Website form does not by itself constitute consent to automated or prerecorded marketing calls or marketing text messages.

We may continue to send necessary non-promotional communications relating to an active request, a transaction, or legal obligations, where permitted by law.

8. Retention of Personal Information

We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including:

Responding to inquiries and providing consultations;

Managing relevant follow-up communications;

Maintaining appropriate business records;

Complying with legal obligations;

Resolving disputes and protecting legal rights.

Retention decisions take into account the nature of the information, the purpose for collecting it, our relationship with you, and applicable recordkeeping requirements.

When information is no longer needed, we delete it or de-identify it, subject to applicable legal requirements and reasonable backup-retention procedures.

We may retain limited information necessary to honor requests not to receive further communications.

9. Security

We use reasonable administrative, technical, and organizational measures appropriate to the personal information we process.
No method of internet transmission or electronic storage is completely secure. Please avoid submitting sensitive information through general Website forms, ordinary email, or text messages.

10. Your Privacy Rights

Depending on your state of residence, applicable law, and whether that law applies to our business or the processing involved, you may have rights to:

Confirm whether we process your personal information and obtain access to it;

Correct inaccurate personal information;

Request deletion of personal information;

Obtain a portable copy of certain information;

Opt out of the sale of personal information, targeted advertising, or certain profiling;

Exercise additional rights concerning sensitive personal information;

Appeal a decision concerning a privacy request.

California residents may also have rights concerning sharing for cross-context behavioral advertising and the use or disclosure of sensitive personal information, where applicable.

Submitting a Request

To submit a privacy request, email moc.snoitulostcatnocemirp%40ofni with the subject line “Privacy Request.”

You may also call (609) 696-6112 or write to:

Prime Contact Solutions LLC
300 Carnegie Center, Suite 150
Princeton, NJ 08540, United States

Please describe your request and provide information sufficient for us to locate relevant records. Where appropriate, we may verify your identity before responding.

We will not require identity verification for an opt-out request where applicable law prohibits it.

You may use an authorized agent where permitted by law. We may request appropriate evidence of authorization.

We respond within the period required by applicable law. Some requests may be subject to legal exceptions.

Appeals

If a right of appeal applies and we decline your request, you may appeal by emailing moc.snoitulostcatnocemirp%40ofni with the subject line “Privacy Request Appeal.”

We will explain the outcome and any further complaint options required by applicable law.

We will not unlawfully discriminate against you for exercising your privacy rights.

11. Children’s Privacy

The Website and our protection-related services are intended for adults and are not directed to children under 13.

We do not knowingly collect personal information from children under 13.

If you believe a child under 13 has provided personal information to us, contact moc.snoitulostcatnocemirp%40ofni so we can investigate and take appropriate action.

12. Processing Locations

We are based in the United States.

Our service providers may process personal information in the United States or other countries in which they operate. Privacy and data-protection laws in those countries may differ from those in your place of residence.

Where applicable, we comply with legal requirements governing international transfers of personal information.

13. Third-Party Websites

The Website may contain links to websites or services operated by other organizations.

Their privacy practices are governed by their own policies. Please review those policies before providing personal information.

14. Changes to This Policy

We may update this Policy to reflect changes in our services, information practices, technologies, or legal obligations.

The revised Policy will be posted on this page with an updated “Last Updated” date.

Where applicable law requires additional notice or consent, we will provide that notice or obtain that consent.

15. Contact Us

For questions about this Policy, our privacy practices, or your personal information, contact:

Prime Contact Solutions LLC
300 Carnegie Center, Suite 150
Princeton, NJ 08540, United States

Email: moc.snoitulostcatnocemirp%40ofni
Phone: (609) 696-6112
Website: https://primecontactsolutions.com